We’re pretty good at this.
With ServiceNow, we transform day-to-day IT operations into a well-organised, cloud-based service engine – without anyone having to spend their nights juggling spreadsheets. As an IT service provider, we support organisations in implementing, customising and further developing ServiceNow, so that employees, IT teams and business departments can achieve their goals more quickly.
The focus is on ITSM (IT Service Management): we design clear processes for incidents, service requests, changes and the service desk. As a result, tickets no longer end up in the digital Bermuda Triangle, but are routed to the right teams – with transparent responsibilities, sensible workflows and automation.
With CSDM (Common Service Data Model), we create a clear and organised data foundation: applications, services, systems and responsibilities are linked in a transparent manner. This serves as a roadmap for your IT – and prevents the need, in the event of a fault, to have to go through a detective-like process to establish which system actually belongs to which.
In addition, ITOM (IT Operations Management) provides a better overview of the technical landscape. Through discovery, monitoring and intelligent event processing, teams can identify problems earlier, understand dependencies more quickly and reduce downtime. In short: less fire-fighting, more proactive work.
From consultancy and strategy, through implementation and integration, to operation, support and continuous optimisation: we turn ServiceNow into a platform that not only looks smart in the browser, but also provides real help in day-to-day work.
And that too.
AI Services
Artificial intelligence – but used sensibly.
Artificial intelligence offers countless possibilities – the trick is to make the most of the right ones. We help businesses discover the potential of AI and integrate it effectively into their day-to-day operations. Together, we develop a tailored strategy, identify suitable areas of application and highlight where AI actually adds value.
Digital Scout automates time-consuming routine tasks, streamlines business processes and develops intelligent assistants that provide information, answer questions and support staff in their day-to-day work. With generative AI and modern AI agents, we go one step further: they help to handle tasks independently, manage workflows and save valuable time. After all, there are plenty of things that people can do better than copying data from one spreadsheet to another.
Your company’s data also holds a great deal of potential. Using machine learning and predictive analytics, we harness this knowledge, identify patterns and help you spot trends at an early stage and make better decisions.
To ensure that these new possibilities aren’t just theoretical, we integrate AI directly into your existing IT landscape – from ServiceNow through to CRM and ERP systems, right through to bespoke applications. In doing so, we also keep a close eye on key issues: data protection, information security, compliance and the responsible use of AI.
Our approach is simple: we do not want to introduce AI just for the sake of it. We want to create solutions that make your day-to-day work easier, improve processes and give your business a real competitive edge.
Project Management
Just do it – but with a plan.
Through professional project management, we bring structure to projects, speed to decision-making and calm to day-to-day project work – even when the schedule occasionally gives rise to creative ideas. As an IT service provider, we support projects from the initial idea right through to a successful go-live, ensuring that objectives, tasks, budgets and responsibilities remain clear.
We plan projects realistically, coordinate teams and keep a close eye on milestones, risks and dependencies. Whether it’s traditional methods such as the waterfall model or agile approaches such as Scrum and PRINCE2: together, we choose the working method that suits your project, your team and your pace – because a daily stand-up meeting alone won’t work miracles.
In doing so, we ensure transparent communication between specialist departments, IT, management and external partners. Regular status reports, clear decision-making processes and a clear overview of progress and outstanding issues ensure that any surprises come to light as early as possible – rather than just five minutes before go-live.
From project planning and resource management through to stakeholder management, quality assurance and follow-up, we provide exactly the support your project needs. This turns ‘We really ought to do something about that’ into a project that can be planned, with measurable results.
Would you like to have your IT architecture reviewed, or are you looking for advice from experienced experts in big data?
Please get in touch with us – we’ll be happy to help.