Introduction of the Digital Scout CMDB Framework for DORA- and CSDM-compliant product integration
Integrating new products into an existing ServiceNow system using the traditional, i.e. manual, method is a laborious and time-consuming task that often leads to incorrect or inadequate results. As part of the ongoing development of the ServiceNow platform, Digital Scout was tasked by this client with using ServiceNow as an automated interface to simplify and accelerate the product integration process.
From rigid individual interfaces to a flexible interface framework
In the wake of digitalisation and the steady growth of the system landscape, the challenge arose of making integrations for different customers and modules more efficient. The existing solution was based on a legacy interface that had evolved over time, with its logic largely hard-coded and offering little flexibility. Every new customer connection or the integration of an additional module required individual customisations and extensive development work.
